When there is a lot going on and a lot of moving parts managing by exception is a very good technique to ensure that everything gets done and you don’t go mad in the process. Focusing on what is not happening rather than everything that’s going on can reduce workload and stress, improve productivity and customer satisfaction.
Automating business KPIs and operating a red flag system to alert the business of potential failures before they happen can save money and improve customer experience. Management by exception can also reduce the number of staff required to manage a given operation and can get to the source of the problem quicker and more cost-effectively.