There are a lot of challenges that couriers have to deal with on a daily basis. We have compiled a list with the most common problems that occur during deliveries and some of the most useful tips for you as a customer, if you wish to avoid having these issues.

Late deliveries

One of the most common obstacles with same day or next day courier services is undoubtedly- late deliveries. I can guarantee with certainty that the majority of people have experienced at least one due delivery in their lifetime! This is largely due to the poor organization of the courier handling your order. Last-mile deliveries are a real challenge for logistics companies and having a neat organization in place, driven by careful planning and smart technology, such as the one used in Zendfast, guarantees that you will receive your order in a timely fashion- every time around.

High cost

Another common problem with courier companies is the affordability of the service. Outsourcing your deliveries completely can be expensive at first glance. This is why you need to make sure you are provided with a quote by your logistics provider in advance, if you are looking for long-term cooperation with the courier company. Our team can find the best logistics solution for you, which will fit well into your operational budget and meet your needs.

The wrong approach

We value our customers more than anything and this is why we think applying a personalized approach with each and every customer is of major importance. Bigger courier companies operate in an automated manner and they lack the personal touch of smaller & more local ones. This is actually of key importance to retail businesses, since the first point of contact with their customers are the courier drivers themselves. Zendfast appreciates this, and we ensure that each of our dedicated drivers applies the right approach via good communication and professionalism at all times.

Goods received in poor condition

This is another common issue experienced often by customers, whether they are the recipient, or they are sending a delivery to a customer of their own. It becomes slightly more complicated, if your goods are of high value and the integrity at the final point of delivery is your top priority. Relying on a trusted courier service to handle your items with care is crucial, and our team in Zendfast offers you the premium delivery service you need for your fragile or expensive packages.  

Before you decide on a courier provider, you need to make sure that the company you sign up for is trustworthy, has a lot of positive reviews and they handle your deliveries professionally, without compromising on your items’ quality.

We’re here to help you out with your inquiries, whenever you need.